Thank you for shopping with us! Here at Eternal Dharma, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- It must be returned in its original packaging.
- The refund request must be made within 30 days of the purchase date.
2. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Items marked as final sale
3. Refund Process
To initiate a refund:
- Contact our customer service team at www.eternaldharma.ca with your order number and reason for the return.
- We will provide you with a return shipping label (if applicable) and instructions for returning the item.
- Once we receive the returned item, we will process your refund to the original payment method within 7-10 business days.
4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the refund process to return the original item, and then place a new order for the desired item.
6. Contact Us
If you have any questions regarding our refund policy, please contact us at www.eternaldharma.ca.
